Corporate Services

Understanding nuance: Replace “want” with “would like”

Using “want” is always direct and sometimes impolite (rude). You won’t (or shouldn’t) hear “want” in retail. For example, “Would you like cream in your coffee?” rather than “Do you want cream?” When using want in the negative, for example “I don’t want cream”, you can usually just say, “no thanks.”  But, in the situation,… Continue reading Understanding nuance: Replace “want” with “would like”

Corporate Services

Solve or Resolve?

I was asked what the difference was between solve and resolve. Do you solve or resolve the question 34 x 65=? There is only one correct answer, so you solve it. In XYZ CO., Tim is always late for work for various reasons. There is more than one correct way to fix the problem, so… Continue reading Solve or Resolve?